Top questions

Top questions

How does Ride Select work?

Members download the Ride Select app and sign up using their information. During sign-up, drivers will select the vehicle they are interested in subscribing to. Once the application is accepted, the subscriber will coordinate with the digital concierge to pick up their vehicle from our HQ in Garland!

What is included in a Ride Select subscription?

Every subscription includes rights to a vehicle and insurance coverage. We also take care of all maintenance, taxes, and repairs so you only need to focus on driving! 

How does insurance work?

All vehicles provided by Ride Select are fully insured on a fleet insurance policy held by Ride Select. All approved drivers are covered by the insurance policy.

$1,000 Major Damage Fee for any damage incurred over $1,000 

$300,000 liability coverage (combined single limit)

$300,000 uninsured motorist (combined)

$2,000 medical payments to offset any out of pocket or deductible costs

How new are the vehicles?

We have a wide variety of vehicles. Some of the more economical vehicles are a few years older and we also have some vehicles that are like new! Feel free to check the pricing page for examples. 

Signing up

Signing up

How do I join Ride Select

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a vehicle and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. Upon approval, we will contact you to get you started and schedule a time to pick up your new ride!

Is Ride Select in my area?

Today, Ride Select is live in Garland, TX. If you’re outside of Garland, sign up for news and updates and we will let you know when we arrive in your city. Currently, we service a 50-mile radius of our HQ.

Who is eligible?

Anyone 21 or over with a valid license and clean driving record.

What is the Ride Select  activation fee?

The activation fee is required for all new Ride Select memberships and is $150. The fee is non-refundable and charged when you pick up your vehicle. 

Everyday usage

Everyday usage

How well equipped are the vehicles?

The packages and trim will be dependent on the vehicle selected. You are always welcome to call our sales line and we can help you figure out which vehicle is right for you.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a crate. It is better for the car and safer for your furry friend!

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Ride Select app to notify us and our team will take care of the rest!

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call us. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. 

Pricing & payment

Pricing & payment

Where can I find the insurance card?

View a digital version of your insurance card under Your current ride on the home screen of your Ride Select app. Hard copies of the insurance card can also be found in the glovebox.

What about fuel?

All Ride Select vehicles are delivered with a full tank of gas. If you return a vehicle without a full tank, our team will refill the vehicle and add the charge to your account.

When is payment due?

A valid credit card is required during sign up. Your first payment will be charged when we confirm delivery of your first vehicle. Subsequent payments will be charged on a recurring basis depending on the subscription term you choose, in advance. Gas charges will occur when you exit a vehicle. Mileage overage fees will be charged at the conclusion of each billing cycle.

What is the minimum commitment to Ride Select?

Ride Select is a recurring subscription service. When signing up, you will decide the length of your subscription term. For example, you may decide to subscribe for only one week. If you like it, your subscription will renew automatically after the first period. If you ever want to cancel, just let us know and we will end your subscription after your current billing cycle has expired.

Terms of use

Terms of use

Is there a mileage limit?

Each plan includes a mileage limit based off of the subscription term you choose when signing up. Your mileage allowance can be seen on the vehicle card when signing up in the app. 

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Additional Drivers and added to the member’s account.

Are members responsible for their Ride Select car?

Yes, we expect our members to take care of Ride Select vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Ride Select app.

What is the condition of Ride Select vehicles?

Ride Select is committed to delivering vehicles that are in excellent condition. To that end, we use technology to ensure that the vehicles are properly maintained and driven responsibly.

What data does Ride Select collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference the Ride Select Privacy Policy.

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